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Browse the Call Log

Summary​

Use the Call Log when you want a browse-first view of recent conversations. It is the right place to scan recent activity, apply filters, switch between browse and search-supported modes, and open a single conversation in Call Details.

Prerequisites​

  • Your workspace includes call history.

What you can review in Call Log​

The Call Log page can include list controls and columns such as:

  • Search
  • Refresh
  • Clear filters
  • Participant
  • Direction
  • Outcome
  • Coach
  • Started
  • Summary
  • Matched in
  • Sort
  • Visible rows
  • Active filters
  • Active missed
  • Voicemail

Refine the list​

Use filters and sort controls to narrow the visible table. Depending on your workspace, you may see filters for:

  • date range
  • outcome
  • coach
  • direction
  • matched source or content area, when extended search content is available
  • local refine text

Some workspaces also allow you to switch between Semantic mode and Browse mode directly from the page.

Handle search availability states​

If semantic search is not available, Call Log can show Search unavailable while still letting you browse, sort, and filter recent conversations.

If you open a conversation from a search-driven view, the page can also offer Back to browse so you can return to the broader list.

Open a conversation​

Use Open or select a row to move into Call Details for the full conversation review.

Expected outcome​

You should be able to move from a broad browse-and-filter workflow into the exact conversation you want to review.

Troubleshooting​

  • If Call Log is missing, your workspace may not include call history.
  • If Search is unavailable, you can still use Browse mode, filters, and sorting to narrow the list.