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Search Calls and Voicemail

Summary​

The Search workspace helps you find conversations by what was said, who was involved, or the details you remember from a prior interaction.

Prerequisites​

  • Your workspace includes Search.
  • Voicemail search is available only in workspaces where that feature is enabled.

Search calls​

1. Choose Calls​

In the Search workspace, set Search type to Calls.

2. Enter a natural-language or keyword query​

You can search for things like:

  • a caller situation
  • a topic or memory fragment
  • a phone number
  • a summary clue from a previous conversation

3. Refine results​

Use filters to narrow the visible set, including:

  • date range
  • direction
  • outcome
  • coach
  • matched source
  • local refine text
  • sort order

If semantic search is not enabled for your workspace, browse and local filtering can still be available.

Search voicemail​

1. Choose Voicemail​

If voicemail search is enabled, switch Search type to Voicemail.

2. Search by remembered details​

Look for voicemail by topic, timing, or message content.

3. Refine voicemail results​

Voicemail filters can include:

  • phone scope
  • date range
  • message status
  • transcript language
  • local refine text
  • sort order

When to use Search vs Call Log​

  • Use Search when you remember what was discussed but not where to find it.
  • Use Call Log when you want a recent, filterable ledger view of conversations.
  • Use Voicemail Inbox when you mainly need message playback and inbox-style review for one managed number.

Expected outcome​

You should be able to find the conversation or voicemail you need without browsing every recent interaction manually.

Troubleshooting​

  • If Search shows browse-only messaging, semantic search may not be enabled for your workspace.
  • If voicemail search is unavailable, you can still review voicemail from the Voicemail Inbox when voicemail is configured.