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Use the Dashboard as Your Daily Workspace

Summary​

The dashboard is the fastest way to re-enter CallCues during the day. It combines recent activity, trend views, recent conversations, and quick actions so you can decide what to review or do next.

Prerequisites​

  • You can sign in to CallCues.
  • Your workspace includes dashboard access.

What you can do on the dashboard​

  • monitor current call activity for the selected date range
  • inspect visual trends such as call volume and talk share
  • open recent conversations directly into deeper review
  • jump to the Call Log, coach workspace, or live-call flow
  • use the page as a daily follow-up hub instead of repeating onboarding steps

How to use it​

1. Start with the current date range​

Use the date range controls at the top of the page to focus on the period you want to review.

2. Read the summary cards first​

The summary cards give you a quick view of current activity for the selected range. Use them to spot whether your day or week needs closer review.

3. Scan the charts for changes​

The dashboard includes charts for:

  • call volume over time
  • talk ratio or agent talk share trends

Use these visuals to spot changes before drilling into individual calls.

4. Open recent conversations​

The Recent Calls table shows recent conversations with helpful at-a-glance fields such as:

  • date and time
  • duration
  • coach
  • sentiment, when available
  • agent talk share, when available

Select a row to move into deeper review when a call needs more attention.

5. Use quick actions to keep moving​

The dashboard can include quick actions for:

  • starting a call
  • opening all calls
  • jumping into coaching setup

When to return to the dashboard​

Return here when you want to:

  • see what changed since your last visit
  • open a recent conversation without searching for it
  • spot whether call volume or talk share trends need attention
  • decide whether to move into Call Log, Search, or a single Call Details review

Expected outcome​

After using the dashboard, you should know which conversations or trends deserve a closer look and which next workspace to open.