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Use the Voicemail Inbox

Summary​

Use the Voicemail inbox when you want an inbox-style workflow for managed-number messages. It is the best place to review, retrieve, and clean up voicemail without browsing the broader call history first.

Prerequisites​

  • Your workspace includes the voicemail inbox.
  • You have a managed number with voicemail configured.

Open the inbox​

You can enter the page from Open Inbox, Open voicemail inbox, or the main Voicemail inbox workspace.

The page can include supporting actions such as:

  • Search voicemail
  • Manage voicemail
  • Refresh numbers

Choose the managed number​

Use the number picker to confirm the Selected number. The page can also show the current state for that number, such as:

  • Managed number
  • Voicemail enabled
  • Voicemail disabled
  • Flow linked
  • No flow linked

If the number list is still loading, you may see Loading your managed numbers....

Filter and sort messages​

Use the inbox controls to narrow the list:

  • Inbox
  • All
  • Unread
  • Newest first
  • Oldest first

If messages are still loading, you may see Loading voicemail messages....

Review a voicemail​

Each message can show details such as:

  • Caller
  • Unread
  • Transcript

Use actions such as:

  • Play
  • Mark read
  • Mark unread
  • Delete

Use the transcript and playback together when you want to confirm the message before following up.

Delete a voicemail​

When you choose Delete, CallCues can confirm with Delete this voicemail from the inbox?.

Use:

  • Cancel
  • Confirm delete

Move between pages​

Use Previous, Next, and Page to move through the inbox when the selected number has more messages than fit on one screen.

Empty and filtered states​

You may see one of these states:

  • No voicemail messages yet. when the selected number has no saved messages
  • No voicemail messages match the current filter. when the inbox has messages but the current filters hide them

Expected outcome​

You should be able to review voicemail by number, listen to messages, read transcripts, and keep message status current.